Overview
Brio Holdings Australia (ABN 61 655 268 698) (“Brio”, “we”, “us”) respects your privacy. This policy explains how we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information we collect
We collect the information you give us when you request a quote, contact us, apply for work or engage our services. This may include your name, phone number, email address, property address or suburb, details and photos of your project, and, for job applicants, your work history and qualifications.
Our website may also collect basic technical information such as browser type and pages visited.
How we use your information
- To respond to enquiries and prepare quotes
- To arrange site visits and deliver our services
- To manage contracts, invoicing and warranty or aftercare matters
- To assess job applications
- To meet our legal and regulatory obligations
We do not sell your personal information, and we will not send you marketing without your consent.
Disclosure
We only share your information where needed to provide our services or where required by law. This may include licensed subcontractors working on your job, building surveyors, engineers and authorities involved in permits, and service providers that support our business, such as email, website form processing and accounting providers. Some of these providers may store data outside Australia.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we destroy or de-identify information we no longer need.
Third-party services
Our website uses third-party services, including Google Maps and Google Fonts, and images hosted by Unsplash. These providers may collect technical information under their own privacy policies.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us using the details below.
Complaints
If you have a privacy concern, please contact us first and we will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.